EA 的FB, EA GANGS 承諾了高級會員會一同轉移但實際上一次也沒有,向他們的HK support EMAIL了多封,但一次也沒有回覆,而FACEBOOK也逃避問題連我的FB留言全部刪
我相信我不是唯一一人有這個問題,希望多d朋友一齊反應下,最搞笑係佢地話會送Gold battlepack比你叫你收聲,有個就話送battlepack比我會比人炒,真係好無奈
第一次Send Email 係 20 號到以家都未有人覆,仲有最搞笑係個個都比唔同答案你,叫你24小時番黎再傾,跟住有d叫你唔好再同佢地聯絡,等佢地同我聯絡
| General Info | | Chat start time | Dec 29, 2013 7:57:25 AM EST | | Chat end time | Dec 29, 2013 8:52:37 AM EST | | Duration (actual chatting time) | 00:55:11 | | Operator | Pradeep |
| Chat Transcript |
Pradeep: Thanks for contacting EA Customer Experience, my name is Pradeep. How may I assist you today?
you: your game advisor promised my premium will be fixed within 24 hours
you: so its almost 24 hours and still not been fix
you: so here i am again
you: after been disconnected by 5 of your game advisors, been talking to more than 10 game advisors and been told to wait 1-2 days for 5 times
Pradeep: I understand your concern. I’ll do my best to help you out.
you: thanks, and try not to disconnect the chat without asking me
Pradeep: May I know your email address please?
Pradeep: Thank you for the information.
Pradeep: Would you mind holding for a couple of minutes while I fetch the relevant information?
Pradeep: I apologize for any inconvenience caused due to the delay in getting a resolution to the issue.
Pradeep: Please wait I have sent your issue to the concerned team.
Pradeep: and I am waiting for their reply.
Pradeep: Please don't panic.
Pradeep: I assure you my support.
you: i hope you can understand i am not panic, and i know u are doing good job not like the others, its just frustrating that every time i trust u guys a bigger disappointment came up
Pradeep: I understand you concern.
Pradeep: But I assure you that I will do my best to help you.
you: because i got different answers everytime, and i been told to wait 1-2days since 19th and 20th, and yesterday someone told me to wait 6-7days and two people told me to wait 24 hours, and i did all this already undefined
Pradeep: Thanks for waiting.
Pradeep: As I have checked with your account and the cases , you reported us, no doubt you are eligible to get the premium access on PS4.
you: yes?
Pradeep: and I tried to give you the Premium from my end but I am unable to grant it due to tools limitation.
Pradeep: But please don't panic.
Pradeep: I have more to say .
Pradeep: I assure you that you will get the Premium for sure as the case is escalated to higher team.
Pradeep: but I want to know if you are facing issue to access the china rising?
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发表于 2013-12-31 11:12:15
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